Today, Bill McInturff and Micah Roberts, Partners at Public Opinion Strategies, are unveiling a groundbreaking report demonstrating how the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey can be recast and […]
Read More… from Demonstration: Strengthening and Improving HCAHPS Patient Experience Surveying
A patient’s health care experience at a hospital is considered one indicator of quality of care. Since 2008, those experiences have been captured and publicly reported at a national level via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. However, it hasn’t been reviewed since its creation more than a decade ago. We were hearing anecdotally that response rates were falling and some of the questions weren’t as relevant as they used to be. So we joined with several other major hospital organizations to investigate. In the episode, Chip and Dr. Claudia Salzberg, FAH’s VP of Quality, discuss our just-released study examining the HCAHPS survey from the perspective of Patient Experience Leaders. […]
Read More… from Reexamining How We Measure Patient Experience
Today, five major hospital associations released Modernizing the HCAHPS Survey: Recommendations from Patient Experience Leaders, a paper that explores how to update patient experience surveying to best improve patient care. The HCAHPS (the Hospital Consumer […]
Read More… from New Report Shows Benefit of Modernizing HCAHPS Patient Experience Survey
Today, the Agency for Healthcare Research and Quality (AHRQ) announced eight new members joining its National Advisory Council, including FAH President and CEO Chip Kahn. AHRQ’s National Advisory Council for Healthcare Research and Quality is […]
Read More… from FAH President and CEO Joins AHRQ’s National Advisory Council
