HCAHPS Survey

In this episode, Chip sits down with Bill McInturff to discuss the results of his demonstration he did with Micah Roberts that focused on recasting and improving the HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey. The report concluded that even though the HCAHPS is a well-designed, well-administered survey, it could be strengthened to add items important to patients. The demonstration also added an online delivery mode and found that it increases response rates. […]

Read More… from Improving the HCAHPS Survey and Demonstrating its Value With Bill McInturff

Today, Bill McInturff and Micah Roberts, Partners at Public Opinion Strategies, are unveiling a groundbreaking report demonstrating how the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey can be recast and […]

Read More… from Demonstration: Strengthening and Improving HCAHPS Patient Experience Surveying

A patient’s health care experience at a hospital is considered one indicator of quality of care. Since 2008, those experiences have been captured and publicly reported at a national level via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. However, it hasn’t been reviewed since its creation more than a decade ago. We were hearing anecdotally that response rates were falling and some of the questions weren’t as relevant as they used to be. So we joined with several other major hospital organizations to investigate. In the episode, Chip and Dr. Claudia Salzberg, FAH’s VP of Quality, discuss our just-released study examining the HCAHPS survey from the perspective of Patient Experience Leaders. […]

Read More… from Reexamining How We Measure Patient Experience