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In the News – FAH’s Study on Modernizing the HCAHPS Patient Experience Survey
Last week, FAH and four major hospital associations rolled out a study on modernizing the HCAHPS patient experience survey. The report, Modernizing the HCAHPS Survey: Recommendations from Patient Experience Leaders, found that response rates to […]
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Improving the HCAHPS Survey and Demonstrating its Value With Bill McInturff
In this episode, Chip sits down with Bill McInturff to discuss the results of his demonstration he did with Micah Roberts that focused on recasting and improving the HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey. The report concluded that even though the HCAHPS is a well-designed, well-administered survey, it could be strengthened to add items important to patients. The demonstration also added an online delivery mode and found that it increases response rates. […]
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